Storage Heston Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Heston provides storage and associated removal services to customers. By making a booking, using our storage facilities, or instructing us to carry out removal or transport work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the person, firm, or company who requests storage or removal services from Storage Heston.
Services means any storage, removal, packing, loading, unloading, handling, or transport service provided by Storage Heston.
Goods means the items that the Customer asks Storage Heston to store, move, handle, or otherwise deal with.
Contract means the agreement between Storage Heston and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Heston provides storage services and related removal and transport services within its service area, subject to availability and these Terms and Conditions.
The precise scope of the Services, including collection address, delivery address, storage unit size, estimated duration, and any special requirements, will be set out in the written quotation or booking confirmation issued by Storage Heston.
Any Services not expressly listed in the quotation or booking confirmation are not included and may incur additional charges if requested by the Customer and accepted by Storage Heston.
3. Booking Process
All bookings for storage and removal services are subject to acceptance by Storage Heston. A booking is not confirmed until Storage Heston has issued a written booking confirmation.
The Customer is responsible for providing complete and accurate information at the time of enquiry and booking, including but not limited to access details, parking restrictions, floor levels, presence of lifts, approximate volume or inventory of Goods, and any unusual or heavy items.
Storage Heston may revise the quotation or charges, or refuse to proceed with a booking, if the information supplied is incomplete, inaccurate, or changes materially before the Services commence.
Any estimated times for arrival, collection, delivery, or completion are given in good faith but are not guaranteed unless expressly agreed in writing as a guaranteed time slot.
4. Quotations and Charges
Unless otherwise stated, quotations are based on the information supplied by the Customer and on normal access conditions. Quotations are valid for a limited period stated in the quotation or, if none is stated, for 30 days from the date of issue.
Storage Heston reserves the right to make additional charges where:
Access is significantly more difficult than stated or reasonably anticipated, including long carrying distances, use of stairs where lifts were expected, or restricted vehicle access.
The volume, weight, or nature of the Goods exceeds that stated or reasonably anticipated at quotation stage.
Additional services are requested or required, including packing, unpacking, dismantling or reassembly of furniture, or provision of packing materials.
Waiting time arises as a result of delays not caused by Storage Heston, including delays in gaining access to premises or waiting for keys.
Charges will be calculated according to Storage Heston's current tariff in force at the time the Services are provided unless otherwise agreed in writing.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment for removal or transport Services is due in full in cleared funds before the date of the Service.
For ongoing storage Services, the first payment is due before the Goods are placed into storage. Subsequent storage payments are due in advance on the dates specified in the storage agreement or invoice.
Storage Heston may suspend or refuse to provide any Services, including access to stored Goods, where any sum due from the Customer is overdue.
If the Customer fails to make any payment on the due date, Storage Heston reserves the right to charge interest on the overdue amount at the statutory rate, accruing on a daily basis until payment is received in full.
The Customer remains responsible for all charges incurred under the Contract, whether or not the Goods belong to the Customer.
6. Customer Responsibilities
The Customer is responsible for:
Ensuring that they have full legal ownership of or authority over the Goods and the right to request Services in relation to them.
Arranging suitable access and parking for Storage Heston vehicles at all relevant addresses and for any parking permits or permissions required.
Properly packing and securing Goods, unless packing services are specifically included in the Contract.
Removing all items that are prohibited from storage or transport under these Terms and Conditions or under applicable law.
Ensuring that all appliances are emptied, defrosted, and dried, and that fuels, oils, and batteries are removed where appropriate, prior to collection.
The Customer confirms that nothing in the Goods is illegal, dangerous, explosive, corrosive, perishable, or otherwise unsuitable for normal storage and transport.
7. Prohibited and Restricted Items
The Customer must not submit for storage or removal any of the following items without Storage Heston's prior written consent:
Explosives, firearms, ammunition, or weapons of any kind.
Flammable or combustible substances including fuels, oils, gas cylinders, solvents, paints, or chemicals.
Perishable goods, food, or live plants and animals.
Hazardous, toxic, or radioactive materials.
Cash, securities, jewellery, watches, precious metals, or other items of exceptionally high value.
Illegal or stolen goods, or goods obtained unlawfully.
Documents or items that are irreplaceable or of purely sentimental value where the Customer is not willing to accept the limits of Storage Heston's liability.
Storage Heston reserves the right to refuse or remove any item that, in its reasonable opinion, breaches this clause or poses a risk to persons, property, or the environment.
8. Cancellations and Postponements
If the Customer wishes to cancel or postpone removal or transport Services, they must notify Storage Heston in writing as soon as reasonably practicable.
Storage Heston may apply the following cancellation charges:
Where more than seven days' notice is given before the scheduled Service date, no cancellation fee may apply.
Where between two and seven days' notice is given, a reasonable percentage of the quoted charges may be payable by the Customer to cover administration and loss of booking.
Where less than two days' notice is given, up to 100 percent of the quoted charges may be payable.
For ongoing storage Services, the Customer may terminate by giving written notice in accordance with the minimum notice period stated in the storage agreement or invoice. Storage fees remain payable up to the end of the notice period.
Storage Heston reserves the right to cancel or postpone Services due to circumstances beyond its reasonable control, including adverse weather, traffic disruption, staff sickness, or equipment failure. In such cases, Storage Heston will seek to reschedule the Services as soon as reasonably practicable.
9. Access to Stored Goods
Access to storage units or stored Goods is subject to Storage Heston's access procedures and opening hours, and may require prior appointment.
Storage Heston may charge a fee for additional access visits beyond any access rights included within the storage fee.
Storage Heston may restrict access where payments are overdue or where it reasonably considers that access may give rise to a security or safety risk.
10. Liability and Risk
Risk in the Goods remains with the Customer at all times. It is the Customer's responsibility to arrange appropriate insurance cover for the Goods against loss, damage, or theft during storage and removal, unless Storage Heston explicitly agrees in writing to provide or arrange cover.
Storage Heston will exercise reasonable care and skill in providing the Services. However, Storage Heston's liability for loss of or damage to Goods, or for delay, is limited as follows unless caused by its own negligence or breach of Contract.
Storage Heston will not be liable for:
Loss or damage arising from normal wear and tear, gradual deterioration, atmospheric or climatic conditions, damp, mould, or vermin that could not reasonably have been prevented.
Loss or damage to fragile or delicate items such as glass, china, artwork, or electronics, unless professionally packed by Storage Heston and unpacked under its supervision.
Loss or damage resulting from the Customer's failure to pack, secure, or protect Goods adequately, or failure to prepare appliances or furniture properly.
Loss or damage to any Goods prohibited under these Terms and Conditions or stored or transported in breach of applicable law.
Indirect or consequential losses such as loss of profit, loss of use, loss of enjoyment, or emotional distress.
Where Storage Heston is found liable for loss of or damage to Goods, its liability will be limited to a reasonable estimate of the value of the Goods at the time of the loss, taking into account age, condition, and wear, and subject to any overall financial cap notified to the Customer.
Nothing in these Terms and Conditions limits or excludes Storage Heston's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
11. Time Limits for Claims
The Customer must inspect Goods as soon as reasonably possible after removal or delivery from storage.
Any visible loss or damage must be notified to Storage Heston in writing within seven days of delivery or collection of the Goods. Any non-visible loss or damage must be notified in writing within a reasonable time and in any event not later than 28 days from the date of delivery or collection.
Storage Heston may require the Customer to provide reasonable evidence of loss or damage, including photographs and access to inspect the Goods and premises.
12. Waste and Disposal Regulations
Storage Heston is not a licensed waste carrier for general household or commercial waste unless explicitly stated in writing. The Customer must not use Storage Heston's Services for the disposal of general waste, hazardous waste, or fly-tipping.
The Customer is responsible for ensuring that any items presented for removal or storage are lawful and suitable for transport and storage.
Where Storage Heston agrees to remove unwanted items for disposal or recycling, such work will be carried out in accordance with applicable waste regulations and may be subject to separate charges.
Storage Heston reserves the right to refuse to collect, transport, or dispose of any item that it reasonably considers to be hazardous, illegal, or non-compliant with waste regulations.
If the Customer leaves items behind at a property or within a storage unit that are deemed to be waste, Storage Heston may arrange for their removal and disposal and charge the Customer for all costs and reasonable administration fees incurred.
13. Lien and Sale of Goods
Storage Heston has a legal right, known as a lien, over the Goods for all sums due and unpaid under the Contract. This means that Storage Heston may retain possession of the Goods until all such sums are paid in full.
If any sums remain unpaid for a period specified in the storage agreement or invoice, Storage Heston may, after giving reasonable written notice to the Customer, sell or otherwise dispose of some or all of the Goods to recover the outstanding amounts and any associated costs.
Any surplus proceeds from the sale, after deduction of all sums due and costs incurred, will be held for the Customer. If the proceeds are insufficient to discharge all sums due, the Customer remains liable for the balance.
14. Termination
Either party may terminate the Contract for storage Services by giving written notice in accordance with any minimum notice period set out in the storage agreement.
Storage Heston may terminate the Contract immediately by written notice to the Customer if:
The Customer commits a serious or persistent breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being notified.
Storage Heston reasonably believes that the Goods or the Customer's use of the Services are unlawful or unsafe.
Upon termination, all sums due to Storage Heston become immediately payable and the Customer must promptly remove the Goods from storage, subject to Storage Heston's lien rights.
15. Data Protection
Storage Heston will process personal data relating to the Customer and, where relevant, the Customer's representatives, in order to provide the Services, administer the Contract, process payments, manage security and access, and comply with legal obligations.
Personal data will be handled in accordance with applicable data protection laws and only retained for as long as necessary for these purposes or as required by law.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
No failure or delay by Storage Heston in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any other or further exercise of that or any other right or remedy.
These Terms and Conditions, together with the quotation, booking confirmation, and any written variations agreed by the parties, constitute the entire agreement between Storage Heston and the Customer in relation to the Services and supersede any prior understandings or arrangements.
Storage Heston may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or renewal of storage will apply to the relevant Services.
