Heston Storage Terms and Conditions

These Terms and Conditions set out the basis on which Heston Storage provides self storage and related services to customers in the UK. By making a booking, placing goods into storage, or using any part of the storage facility, you agree to be bound by these terms. Please read them carefully before you proceed, as they explain how the storage agreement is formed, what we expect from customers, and how we manage safety, payments, cancellations, and legal responsibilities.

In these terms, references to “we”, “us”, and “our” mean Heston Storage, and references to “you” or “your” mean the customer named on the booking or any person authorised to act on that customer’s behalf. These conditions apply to all Heston Storage services, including storage unit rental, short-term or long-term storage arrangements, and any related access or administrative services we provide as part of the booking.

Our aim is to provide a secure, practical, and well-managed storage service. However, the storage of goods always carries some level of risk, and you are responsible for ensuring that the items you place in storage are suitable for keeping in a storage environment. Nothing in these terms affects your statutory rights as a consumer, where applicable, or any rights that cannot lawfully be excluded under UK law.

1. Booking Process

To begin a storage booking, you must provide accurate personal and payment details and confirm the type of unit or storage space you require. A booking request does not always mean a space is immediately reserved unless we have confirmed availability and accepted your request. We may ask for additional information to verify your identity, assess your storage needs, or comply with legal and security requirements.

Once a booking has been accepted, we will usually issue a confirmation setting out the start date, the unit size or service selected, any agreed charges, and the minimum term if one applies. You must check all booking information carefully and notify us promptly if anything appears incorrect. We may refuse or cancel a booking if we reasonably believe the items to be stored are prohibited, unsafe, unlawful, or unsuitable for the facility.

The agreement begins on the date stated in your booking confirmation, or on the date you first place goods into the unit if that is later and has been agreed by us. If you are booking on behalf of a business or another person, you confirm that you have authority to enter into the contract and accept responsibility for compliance with these Heston Storage terms.

2. Access, Use of the Unit, and Customer Responsibilities

You are responsible for packing, labelling, and storing your items appropriately. Goods should be clean, dry, and fit for storage. You must not store anything that could cause damage, contamination, fire, odour, infestation, or risk to people, property, or the environment. You must keep the unit locked where a lock is required and must not share access details with unauthorised persons.

You are also responsible for ensuring that the storage space is used only for lawful purposes. The unit must not be used as living accommodation, a place of business open to the public, or for any activity that breaches law or regulation. You must not alter the unit, attach fixtures, store items outside the unit, or interfere with any equipment, alarms, signage, or security systems at the facility.

We may from time to time inspect units, carry out maintenance, or take reasonable steps to protect the facility and other customers, subject to applicable law and any notice requirements. If we believe there is an urgent risk, we may enter a unit without prior notice to prevent damage, health and safety issues, or legal breaches. This includes situations involving suspected leakage, fire risk, pests, or prohibited items.

3. Payments and Charges

You agree to pay all charges relating to your self storage service on time and in full. Charges may include rent, deposits, administration fees, lock fees, late payment charges, cleaning fees, disposal costs, or any other sums that are clearly disclosed to you at or before the point of booking. Payment is usually due in advance on the dates stated in your invoice or booking confirmation.

We may revise our prices from time to time by giving you reasonable notice, especially where your booking continues beyond an initial fixed period or becomes a rolling agreement. If you do not agree with a price change, you may end the agreement in accordance with these terms before the new charges take effect. Unless we state otherwise, all payments must be made in cleared funds and without deduction or set-off.

If any payment is late, we may charge interest or administrative fees to the extent permitted by law and may restrict access to the unit until all outstanding sums are paid. We may also recover reasonable costs incurred in collecting unpaid amounts, including legal or recovery expenses. If a payment method is declined or reversed, you remain responsible for the full amount due.

4. Cancellations, Early Termination, and Refunds

You may cancel a booking before the start date by giving us notice in the manner set out in your confirmation or by any other method we accept. If you cancel after the storage period has started, you must give the required notice period, if one applies, and pay all charges due up to the end of that notice period. Any minimum term stated in the booking must be honoured unless we agree otherwise in writing.

Where a refund is available, it will be calculated based on the terms of your booking and any services already provided. We may deduct reasonable costs for administration, payment processing, or other losses directly caused by the cancellation where permitted by law. Refunds are not usually provided for unused days if the agreement has already ended, unless the booking expressly says otherwise.

We may terminate the agreement immediately if you commit a serious breach of these terms, fail to pay amounts due, store prohibited items, or present a health, safety, or legal risk. If we end the agreement for breach, you must remove your goods promptly. If you do not do so, we may exercise our rights in relation to the goods, including sale or disposal where permitted by law and after any required notices.

5. Liability and Insurance

We take reasonable care to operate the facility safely and maintain the storage environment, but our responsibility is limited to what is set out in these terms and what cannot be excluded by law. The storage provider does not accept responsibility for loss or damage arising from matters outside our reasonable control, including but not limited to inherent defects in the goods, poor packing, unlawful storage, vermin introduced by a customer, or events caused by third parties.

You remain responsible for insuring your goods for their full replacement value while they are in storage. We do not provide automatic insurance unless this is clearly stated in your agreement. Even where we do maintain property or liability cover for the site, this does not transfer risk for your goods to us. We strongly recommend that you arrange appropriate cover for theft, fire, water damage, accidental damage, and any other relevant risks.

Nothing in these Heston Storage Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim relating to the agreement will be limited to the amount paid by you for the relevant storage period, except where a different limit is required by law.

6. Prohibited Goods and Waste Regulations

You must not store items that are illegal, hazardous, environmentally harmful, or likely to cause damage, nuisance, or risk. Prohibited items generally include, without limitation, stolen goods, explosives, fireworks, flammable liquids, gas bottles, toxic substances, perishable food, live animals, plants requiring care, firearms, and any item the possession of which would breach applicable law or regulation. If you are unsure whether an item is suitable, you must check before storage.

All waste placed at or near the facility must be handled in accordance with applicable waste regulations. You must not abandon rubbish, packaging, unwanted furniture, tyres, paint, chemicals, electrical waste, or any other disposal material unless we have expressly agreed to accept it and a lawful disposal route is available. You are responsible for the lawful removal and disposal of all goods and waste you bring to the premises.

If you leave behind waste, contaminated items, or goods that require special handling, we may arrange removal, treatment, recycling, or disposal and recover our reasonable costs from you. If regulated waste is involved, you may also be liable for any additional charges or legal consequences arising from improper disposal. You must cooperate with any instructions we give to support compliance with environmental, health, and safety obligations.

7. Ending the Agreement and Removing Goods

When the agreement ends, you must remove all stored items, leave the unit clean and empty, and return any keys, access devices, or codes that we have asked you to return. Any goods left after the end date may be treated as abandoned only in accordance with the process permitted by law and these terms. We may charge you for any additional time your goods remain in storage after the agreement ends.

If your goods are not collected promptly after termination, and after any required notice has been given, we may move, sell, dispose of, or otherwise deal with them as permitted by law to recover unpaid charges and costs. Where practicable, we will act reasonably and take steps designed to minimise loss, but we are not required to keep goods indefinitely once the contractual relationship has ended.

You must ensure that your unit is vacated by the agreed date. Failure to do so may result in extra fees, further liability for storage charges, and any other remedies available to us under the agreement or applicable law. If goods are sold or disposed of, any surplus remaining after deduction of legitimate costs will be handled in line with legal requirements.

8. Data, Notices, and General Legal Terms

We may process personal data in connection with your booking, identity verification, payment handling, security, legal compliance, and administration of the service. Such processing will be carried out in accordance with applicable data protection law and our lawful business purposes. You are responsible for keeping your contact details up to date so that we can send notices and account information to the correct address or email.

Any notice under these terms may be sent by email, post, or another reasonable communication method to the details most recently provided by you or held by us. Notices are deemed received in accordance with the method used and any applicable legal rules. If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may transfer our rights and obligations under the agreement to another party, provided your rights are not materially reduced. You may not assign your rights or obligations without our written consent. No delay by us in enforcing any right will mean that right has been waived. These terms, together with your booking confirmation, form the entire agreement between you and Heston Storage regarding the service.

9. Governing Law and Jurisdiction

These storage terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have rights under the law of your place of residence, where this is required by applicable consumer law. The interpretation and enforcement of this agreement will be subject to the courts having jurisdiction in the relevant part of the United Kingdom.

Any dispute arising from or connected with these terms, the booking process, payments, cancellation rights, liability, or waste obligations will be handled in accordance with the applicable legal framework. Nothing in this section prevents either party from seeking urgent injunctive relief or other interim remedies where necessary to protect property, safety, or lawful rights.

By proceeding with a booking or using the storage service, you confirm that you have read, understood, and agreed to these Terms and Conditions for Heston Storage. Use of the service is conditional on compliance with these provisions, and continued occupancy of a unit will be treated as acceptance of any updated terms notified to you in accordance with this agreement.